Frequently Asked Questions
 
Q1. Currently, it can take days at the end of each month/quarter to print, sort, review, stuff, and mail client account statements that consist of reports from different investment systems. How can Assette Statements make this manual process more efficient and less error-prone?
 
A. Assette Statements fully automates the manual process of customizing, preparing, and delivering client account statements sent by asset managers. The application includes a data warehouse that extracts client data from portfolio accounting, performance, attribution, and proprietary applications and is fully integrated with Microsoft PowerPoint and PDF. Assette Statements holds an unlimited number of statement templates which are then populated with portfolio data when needed. Statement distribution options include e-mail, posting statements to a secure website, or Assette’s print and mail service.
 
 
Q2. Do I need to install and maintain Assette Statements software on my company’s servers?
 
A. No. Assette Statements is a fully hosted and supported application. No software needs to be installed or maintained on an asset manager’s servers.
 
 
Q3. How does Assette safeguard data it is entrusted with?
 
A. Multiple security components are used by Assette to provide effective information security. Assette uses a secure data center that is SAS 70 certified. Other safeguards include: three layers of firewalls; 24/7 intrusion detection and quarterly vulnerability scanning by VeriSign; virus scanning; business continuity planning; and extensive employee screening. Assette also utilizes encryption to protect data transferred over the internet.
 
 
Q4. How long does it take to implement Assette Statements?
 
A. Depending on the complexity of the installation, Assette Statements is typically implemented in 3-6 months. Key components of implementation include: identify, map, and process source data to Assette’s data warehouse; define and create statement templates; and complete internal and acceptance testing.
 
 
Q5. What type of client service support does Assette Statements provide?
 
A. Assette is focused on providing quality client service.. Service is available between 8:30 a.m. and 5:30 p.m. EST on NYSE business days. During these hours, client service personnel will respond to your queries within 15 minutes. Assette’s operations team also proactively monitors applications to prevent issues from occurring in the first place.
 
Q6. To what extent does Assette help us with developing statement templates for our diverse client base which includes both High Net Worth and Institutional clients?
 
A. Assette can provide a range of services depending on your specific needs - from limited to full support. Full support includes information architecture and “look and feel” design services. Such services help you figure out what data to present, how it should be presented - complete with professional design. There is no limit on how many templates you create and store in Assette Statements - create just a few or create many depending on client type and requirements.
 
 
Q7. What factors impact the cost of Assette Statements?
 
A. Assette charges a one-time implementation fee and then an on-going monthly management fee.

The implementation fee is predicated on a number of factors including: the level of support needed to create statement templates; the number of data sources used for your statements; and to what degree does source data need to be “processed” or “transformed” by Assette before the data populates the data warehouse

The monthly management fee is driven by a number of different factors including: the volume of data (number of accounts, tax lots, transactions, etc.); number of users; number of data sources; and the complexity of transformation rules used to process and present your data.

 
 
Q8. Budgets are tight within my firm. How can I justify this type of expenditure to my Executive Management?
 
A. Assette Statements should be viewed as an investment that will make your firm significantly more efficient and scalable, thus providing more time for you to focus on developing new business and serving existing clients.

For example, time freed up each month/quarter amongst key client service, operations, and portfolio management staff, can be reallocated to higher priority business development and client service initiatives. Your firm will be able to focus on growing and retaining assets – which will easily pay for Assette Statements in the short-term.

If your firm is in growth mode, Assette Statements will provide much needed scalability to help you do more with fewer resources. Instead of having to hire and train new staff to keep up with account growth, Assette Statements will provide the automation you need to gain operating leverage and keep expenses in check.

 
 
Q9. My firm has purchased software in the past only to be disappointed. How does Assette ensure our satisfaction?
 
A. Assette has been providing on-demand software solutions to the asset management industry since 1998. Assette is exclusively focused on the money management industry and all key employees have extensive professional experience in financial services.

Potential customers often perform due diligence on Assette and its’ applications. Client references are also available upon request.

Payment and contractual terms are fairly structured to be mutually beneficially to both Assette and its’ clients.

 
 
Q10. Does Assette Statements yield any benefits to my increasingly demanding clients?
 
A. Your clients will directly benefit by receiving more timely, customized, and granular statements free of errors and inconsistencies. Clients can receive exactly the information they want to see – from just summary data to detailed portfolio information. You can even produce preliminary statements the first day after month or quarter–end and then produce final versions as you complete account reconciliation. Furthermore, when clients request ad-hoc information, your firm will be able to satisfy these requests in minutes instead of hours or even days. You will be able to “tell your story” better, which will build goodwill with your clients and their consultants.
 
 
Q11. As a firm, we struggle with consistently adhering to legal and marketing requirements on our statements. Can Assette help?
 
A. Yes. The statement templates stored in Assette Statements are designed to conform to all of your corporate marketing and legal requirements. You will no longer need to worry about statements being disseminated to clients absent the appropriate legal disclosures and/or marketing requirements. If your marketing or legal requirements change, Assette Statements makes it easy to facilitate such changes across all of your statement templates.
 
 
Q12. Does Assette Statements require lengthy and costly training for my users?
 
A. No. Assette Statements is an easy-to-use and highly intuitive application requiring minimal training. Once Assette Statements is “up and running”, new users can be trained very quickly – usually in just a few hours. Of course, Assette’s Client Service Group will assist users so they can productively use Assette Statements as quickly as possible.
 
 
Q13. Can Assette Statements help my firm secure new business?
 
A. Assette Statements can help differentiate your firm to investors and their consultants – particularly as they pay more attention to the client servicing capabilities of their money managers. By using proven client service tools like Assette Statements, your firm will enhance its’ overall client service platform helping it to win and retain more asset management mandates.
 
 
Q14. Occasionally, errors with client portfolio data make their way undetected to a statement exposing my firm to reputation and credibility risk. Can Assette help with these data problems?
 
A. Yes. Multiple reasons contribute to data accuracy. First, most data issues are caused by human errors made when manually calculating figures or copying-and-pasting data from various sources. Assette Statements automates these tasks, thus eliminating human errors.

Second, Assette performs a number of data integrity checks to make sure that all data sent by source systems was completely received and processed.

Finally, Assette can execute custom data validation checks specified by you. These could include checking if performance is up/down within a certain range (for different periods), checking security prices against a 3rd party-source to ensure that market values are correct and inspecting transaction values to make sure that they are within certain ranges.

 
 
Q15. The asset management firm I work for is growing at a healthy clip. Unfortunately, our solution to effective client reporting is to hire and train more client service and operations staff. Can Assette Statements help?
 
A. If your firm is in growth mode, Assette Statements will provide much needed scalability to help you do more with fewer resources. Instead of having to hire and train new staff to keep up with account growth, Assette Statements will provide the automation you need to gain operating leverage and keep expenses in check.
 
 
Q16. How can my employees access Assette Statements – especially those that travel frequently?
 
A. Assette Statements is accessible 24 hours a day, 7 days per week from anywhere in the world with an Internet connection. You simply go to a Web page and click on a button to install Assette software.
 
 
Q17. Can Assette Statements accommodate recipient fulfillment and the insertion of documents?
 
Yes. Assette Statements automates the process of document insertion and fulfillment allowing for the easy inclusion of Form ADVs, letters, and privacy notices, etc.
 
 
Q18. The process of customizing client account statements is very onerous and expensive. When a client requests a customized account statement, client service needs to coordinate with both the operations staff and the portfolio accounting system vendor. Often, there is customized programming involved which can be expensive and time-consuming. How can Assette Statements help?
 
Because Assette Statements has a distinct data warehouse and provides the ability to customize templates to display portfolio data, client service can quickly and inexpensively respond to client customization requests. For example, if a customer only wants to see summary portfolio data instead of detailed portfolio information, quickly modify an existing template or create a new one. This template will then be populated with account specific portfolio data that only reflects the summary information desired. Assette Statements uses Microsoft PowerPoint as the “report designer” – as long as you know how to use PowerPoint, you can easily create or edit templates. With Assette Statements, client service staff can customize templates instead of having to work with IT or the portfolio accounting vendor.
© 2005 Assette   Contact Assette